RuggleUp understands the significance of safeguarding your personal data. We have enforced rigorous policies and protective measures to secure the information you share with us.
The aim of this privacy policy is to inform you on how RuggleUp manages your personal data and to assure you that the processing aligns with the General Data Protection Regulation and other relevant data protection laws. The privacy policy also outlines your rights regarding us and the means by which you can assert those rights. By buying or receiving our products/services, you confirm that you have reviewed and comprehend the contents of this privacy policy.
This privacy policy is directed towards you as one or more of the following categories:
RuggleUp (“RuggleUp”, “We“, “Us“), is the administrator of your personal data. Companies affiliated with RuggleUp (including other enterprises within the RuggleUp group, joint ventures, franchisees, and licensees) along with selected suppliers may process your personal data on behalf of RuggleUp and following RuggleUp directives as specified below, hence functioning as processors of your personal information.
You can reach out to RuggleUp at any time, our contact information is provided below.
Address: 61A North Broadway, Tarrytown NY 10591.
E-mail: [email protected]
Here is a summary of the types of data we process, the purposes for processing this data, and the legal basis for processing your data.
When you order a product online or contact us regarding an order, we collect your name, e-mail address, phone number, shipping and billing address (including street name, zip code, city, and country) to facilitate your order. The data is also utilized so that RuggleUp can manage any returns, exchanges, and complaints, as well as to communicate with you about the order and to respond to any inquiries or comments you might have regarding the products. The phone number is gathered to send you a text notification when your package is available at your pick-up location. The legal grounds for processing this data stem from the necessity of fulfilling RuggleUp contractual obligations to the customer.
RuggleUp also retains your purchase history to streamline the return process, replace your product, manage complaints, and communicate with you about the purchase. The legal foundation for this is a balancing of interests, wherein RuggleUp legitimate interest is to facilitate the administration of returns, product replacements, and complaint resolutions.
If we need to conduct a manual refund via bank transfer, we may process your bank details. The legal basis for such processing is that it is necessary for RuggleUp to adhere to a legal obligation.
RuggleUp also keeps information about returns for accounting reasons. The retention of return data is based on legal obligations of RuggleUp.
If you purchase a product as a sole proprietorship, RuggleUp will process your personal identity number, as it is identical to the sole proprietorship’s registration number. This information is collected and used to manage your order and handle any returns, exchanges, or complaints. The legal basis for processing is that it is necessary for Nordic Knots to fulfill its contractual obligations towards you as a Company Customer.
RuggleUp may additionally process your e-mail address and phone number for direct marketing purposes, specifically to inform you about products, special events, or promotions. This processing is based on the “balancing of interests” legal basis, where RuggleUp legitimate interest lies in marketing its products via relevant promotions to existing customers.
Payments made for purchases on RuggleUp website are handled by a third-party payment service that acts as the controller of credit card information and other payment-related details. RuggleUp does not collect or store any payment information.
If you visit the website ruggleup.com and consent to the use of cookies, we may process your IP address to determine your geographical location. The purpose of this processing is to collect data for statistical analysis and enhance security. The legal basis for processing is a balance of interests where our legitimate desire is to enhance our services through statistical analysis of website visitors and to improve website security for users.
Please be aware that your IP address does not directly reveal your identity. However, by cross-referencing your IP address with other available data, your identity may be disclosed. RuggleUp will not attempt to identify you as a Website User.
RuggleUp may also track your actions on the website, contingent upon your consent to cookies. The purpose is to allow RuggleUp to market its services and products through “retargeting” and to enhance RuggleUp website, services, and marketing. The legal basis for processing again relies on a balance of interests, wherein our legitimate aim is to promote our services and products to current customers and enhance our website and services.
Regarding personal data processed through third-party cookies (including pixels), RuggleUp acts as a joint controller along with the third-party provider of the cookie(s). RuggleUp has entered into joint controller agreements as follows:
Facebook Pixel
RuggleUp and Facebook Ltd (“Facebook”) are joint controllers for the personal data processed through the Facebook Pixel usage. The processing aims to measure and analyze your interactions with RuggleUp website, target advertising campaigns, send commercial and transactional messages, and improve RuggleUp website and marketing efforts.
Additional details on how Facebook Ireland processes personal data can be found in Facebook Data Policy: https://www.facebook.com/about/privacy .
RuggleUp is accountable for ensuring your rights as a data subject regarding the personal data maintained by RuggleUp; refer to Section 7. Facebook is responsible for upholding your rights as a data subject concerning the personal data it retains.
Google Analytics
RuggleUp and Google Limited (“Google”) are joint controllers concerning personal data processed in connection with Google Analytics. The purpose of processing personal data by leveraging Google Analytics is to assess and analyze your interactions with website, support advertising efforts, send commercial and transactional communications, and enhance website and marketing.
Further information on how Google handles personal data can be found here: https://policies.google.com/technologies/partner-sites.
RuggleUp is responsible for facilitating your data subject rights regarding personal data stored by RuggleUp; see Section 7. Google is tasked with enabling your data subject rights in relation to personal data it holds.
If you subscribe to our newsletter, we will process your e-mail address to provide you with the newsletter. The legal basis for processing is a balancing of interests, where RuggleUp legitimate interest is advertising its products through newsletter dispatches.
Should you wish to discontinue receiving RuggleUp newsletter, you can unsubscribe at any moment without condition.
If you serve as a contact person at one of RuggleUp Suppliers, partners, or company customers (“Collaborators”), RuggleUp processes your name, phone number, email address, and position within the Collaborator. RuggleUp processes this data to manage the relationship with the Collaborator, which includes administering rights and obligations under the agreement, placing or managing orders or services, and facilitating communication and business operations. The legal basis for this processing is a “balancing of interests,” where RuggleUp legitimate interest lies in managing its contractual obligations and rights, maintaining communication, and nurturing a positive relationship with the Collaborator.
If you engage with RuggleUp as a sole proprietorship, RuggleUp processes your name, phone number, email address, and personal identity number (as it corresponds to the sole proprietorship’s registration number). This data is processed to maintain the relationship with the Collaborator, ensuring administration of rights and obligations as per the agreement, managing orders or services, and enabling communication for business purposes. The legal basis for this processing is the necessity for RuggleUp to fulfill its contractual duties toward the sole proprietorship.
It is noteworthy that we may also employ anonymized data for statistical purposes.
RuggleUp does not sell or lease personal data to any outside party.
We may share your data with affiliated companies, including other organizations within the RuggleUp group, joint ventures, franchisees, and licensees. RuggleUp may also share your data with selected suppliers who perform functions on our behalf such as providing technical support for our online services, fulfilling orders, processing payments, conducting promotional services, or data management, managing our website, distributing emails, sending our newsletter, providing client communications, and overseeing our customer database. To the extent necessary, the personal data you provide may be processed by these third parties, strictly on RuggleUp behalf and according to RuggleUp instructions for the data processor. We do not permit our suppliers to utilize your personal data for any other purposes.
In situations where RuggleUp and/or its subsidiaries are involved in an actual or potential merger, acquisition, or similar transaction, your data may be shared with prospective and actual buyers and their financial or legal advisors, pending appropriate confidentiality agreements.
RuggleUp might also disclose your personal data to a public authority if legally obligated to do so. If all or part of RuggleUp operations are sold, RuggleUp may pass your personal data to a potential buyer of the business.
We may share your data with our chosen suppliers, who may process your data in nations both within and outside the EU/EES when performing functions on our behalf as outlined in section 4 above.
Please recognize that countries outside the EU/EEA may not ensure a sufficient level of protection for your personal data. Nonetheless, RuggleUp has adopted adequate safeguards to guarantee that the parties receiving your data outside of the EU/EEA will provide an adequate level of data protection. Such safeguards can include the recipient having signed standard data protection clauses established by the EU Commission, along with an assessment of whether those safeguards in the applicable standard contractual clause provide rights for the data subjects compliant with GDPR.
Please reach out to us at [email protected] if you seek further details on what safeguards have been established and if you desire a copy of such measures.
Notwithstanding any conflicting information herein, RuggleUp reserves the right to retain and process your personal data in accordance with this policy as far as necessary to fulfill our contractual commitments to you, and as long as legally mandated processing is required or necessary to defend ourselves in a disagreement, to avert fraud or abuse, or to enforce our Terms and Conditions.
Your email may be stored for up to 12 months following your last purchase for direct marketing purposes, subject to your ongoing right to opt-out. After this period, it will be deleted or anonymized for statistical analysis.
Your purchase history, including your name, contact information, and transaction data, will be retained during the return and exchange timeframe to administer these processes (i.e., excluding the complaint period).
In cases where you have filed a complaint, RuggleUp may keep your data as necessary for handling the complaint. RuggleUp may also retain complaint information for the duration in which you have the right to lodge a complaint (i.e., three years post-purchase), to prevent duplicate complaints and double compensation for the same fault.
Your IP address will be deleted no later than two weeks following your last visit to our website or will be anonymized for statistical purposes. Retaining this information for two weeks is essential for RuggleUp to create event logs in case of security incidents.
Your email address will be deleted or anonymized for statistical purposes when you choose to discontinue receiving RuggleUp newsletter by exercising your right to opt-out through the link provided in each dispatch or by notifying RuggleUp of your desire to stop receiving the newsletter.
RuggleUp will retain your name and contact details in our registry of contact persons as long as our contractual relationship with the Collaborator remains active or if we require the data for any matters related to our contractual relationship with the Collaborator. If you inform us that your association with the Collaborator has ended or that you should no longer be the contact person, we will erase your data from our registry of contact persons within one month.
Your data (for example, your name) may be included in agreements, correspondence, or other documentation pertaining to RuggleUp relationship with the Collaborator, which RuggleUp must retain for commercial, business, or legal reasons. The processing is grounded in RuggleUp legitimate interest to retain such documentation for its commercial, business, or legal significance. This data will be held as long as necessary for the reasons stated.
RuggleUp may also retain your personal data for extended periods if necessary to fulfill a legal obligation necessitating processing as required by applicable law or to allow RuggleUp to establish, enforce, or defend against legal claims, particularly concerning confidentiality and liability provisions that extend beyond the termination of the collaboration with a Collaborator.
You possess specific legal rights which you can assert against RuggleUp. A summary of these rights is outlined below. For comprehensive details regarding your rights, please consult the General Data Protection Regulation, sections 3-5.
7.1 Right to access/extracts from registers. You are entitled to be informed whether RuggleUp is processing personal data about you, and if so, to receive details regarding, among other aspects, which personal data is being processed, the purposes of processing, external recipients who have access to your personal data, and the duration for which we retain your personal data.
7.2 Right to data portability. You may have the right to obtain a copy of the personal data you have provided to us in a structured, commonly used, and machine-readable format. You may also have the right to ask that RuggleUp transfer this personal data to another data controller. The Right to data portability applies to personal data processed automatically that is based on your consent or an agreement to which you are a party.
7.3 Correction of erroneous data. You are entitled to ask that RuggleUp rectify any incorrect or incomplete information about you.
7.4 Deletion of certain data. You have the right to request that RuggleUp delete your personal data under specific circumstances, such as when the personal data is no longer necessary for the reason(s) for which it was collected.
7.5 Right to object to RuggleUp processing of personal data. You hold the right, under certain conditions, to contest RuggleUp processing of your personal data.
7.6 Right to restrict the processing of your personal data. You possess the right to request that RuggleUp limit our processing of your personal data under specific circumstances.
If you wish to file a request for access, data portability, correction, deletion, objection, or restriction, please reach out to RuggleUp at [email protected].
If you prefer not to receive our newsletters or other emails, you can unsubscribe as specified in the respective communication, i.e., by utilizing the unsubscribe link included in all newsletters and other emails. You may also contact us at [email protected].
Certain personal data must be provided to access specific services when you, for instance, purchase an item online or utilize our services. In such cases, the supply of required data is essential for RuggleUp to fulfill our contractual obligations to you per the applicable terms and conditions.
RuggleUp does not intend to gather personal information from anyone under sixteen (16) years of age. If you are under eighteen (18), we require that you inform and obtain consent from your parents or guardians before purchasing anything or providing any personal data to us at ruggleup.com or any other site related to RuggleUp.
As previously stated, we utilize cookies on our website. Please refer to our separate policy regarding the placement of cookies, available on our website.
RuggleUp reserves the right to occasionally revise our privacy policy or practices. We will display the updated policy on our website, thus we recommend reviewing this page periodically.