We offer a range of premium materials, including pure wool, New Zealand wool, Merino, Mohair, Pure silk, Art silk, cotton, and jute and much more, allowing you to choose the best material for your specific needs and style preferences.

You can customize the design, color, shape, size, and weave of your rug. Whether you want a hand-tufted, hand-knotted, or hand-woven design, we have the flexibility to create your dream rug.

We provide color pom samples so you can physically see and feel the colors before making a decision. You can also use our design tool to visualize the rug in your space.

Yes, we offer swatches of all available materials and colors, so you can be confident that your rug will match your expectations.

Yes, we specialize in creating custom runners and wall-to-wall carpets tailored to your specific needs.

Custom rug prices vary depending on factors like size, material, weave type, and design intricacy. Generally, prices start at $30 per square foot. For a personalized quote, please email us at [email protected].

The price is influenced by the size, material (e.g., wool, silk), weave type, and the complexity of the design. Larger rugs and intricate designs usually cost more.

We offer special promotions throughout the year, and our repeat clients often enjoy exclusive discounts. Stay tuned for updates on seasonal offers.

We accept all major debit and credit cards, cheque payments, Zelle, or internet banking through our secure payment gateway.

For your convenience, we also accept payments via PayPal and Bank Transfer.

To avoid any extra charges, we recommend paying via cheque. You don’t even need to post it—simply send us a clear image of the front and back of the cheque.

Yes, a 50% deposit is required to begin production, with the balance due upon completion and before shipping.

The typical turnaround time for a custom rug is 4–6 weeks, depending on the size, complexity, and type of weave.

Once produced, your custom rug is shipped within 5–7 business days, with shipping times depending on your location within the US.

Yes, we offer free shipping on all custom rug orders within the continental US.

Yes, we provide tracking informationonce your rug is shipped, so you can monitor its progress until delivery.

If you have a specific deadline, please inform us before placing your order. We will work with you to meet your timeline, and we offer expedited production for an additional fee.

We guarantee the quality and craftsmanship of our custom rugs. If there’s an issue with your rug due to a manufacturing defect, we will work with you to resolve it.

If your rug is damaged during shipping, please take a photo of the same and do not accept delivery and then contact us immediately. We’ll arrange a replacement or refund, depending on the situation.

Custom rugs are non-returnable or exchangeable, except in cases of damage or manufacturing defects. We encourage you to approve the design and materials before production begins.

Regular vacuuming and professional cleaning are recommended. For specific care, follow our detailed care instructions provided with your rug.

Yes, we offer fiber shield and rugs pads for your custom rugs to ensure their longevity.

Consider using a rug pad for added durability and protection. We also offer micro-seal treatments to help protect your rug from stains.

Yes, our wool and silk rugs are naturally hypoallergenic, and we offer pet-friendly options as well.

You can reach us via email at [email protected] or call or text us us at +1 347 456 0364. Our customer service team is available Monday to Friday.

Yes, we offer free design consultations and renderings. Contact us to schedule a call or meeting with one of our design experts.

Once production begins, changes are difficult to make. However, if the order is still in the early stages, we will do our best to accommodate your changes.

Yes, you can view our portfolio on the website, or visit our Instagram page which includes a variety of completed custom rug projects.

We have a dedicated testimonials page, where satisfied clients share their experiences with us. you can also visit Trust Pilot where we have a 5 star rating

Yes, we have detailed case studiesavailable on the website, showcasing how we’ve helped clients transform their spaces with custom rugs.

Yes, we specialize in custom rugs for hospitality, commercial, and residential spaces, ensuring the highest quality and durability.

Yes, we have experience handling large-scale projects for businesses, hotels, and public spaces, including bulk orders with tight timelines.

We offer eco-friendly rugs made from sustainable materials like recycled fibers and natural dyes.